Responsible Gambling at Royal Vegas Casino
At Royal Vegas Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.
Our Commitment to Responsible Gambling
Royal Vegas Casino operates under strict licensing conditions and adheres to responsible gambling standards applicable to New Zealand players. We actively promote responsible gaming practices and provide tools and resources to help players manage their gambling activity effectively.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money on gambling than you can afford to lose
- Borrow money or sell possessions to fund gambling
- Feel anxious, irritable, or restless when not gambling
- Chase losses by continuing to gamble to win back money
- Neglect work, family, or personal responsibilities due to gambling
- Lie to friends or family about how much time or money you spend gambling
- Use gambling as a way to escape stress, depression, or other problems
If any of these signs apply to you, we strongly encourage you to seek help immediately.
Responsible Gambling Tools
Royal Vegas Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before it comes into force.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.
Session Time Limits
Limit the amount of time you spend playing in a single session. You will receive a notification when your session limit is approaching.
Reality Check
Enable regular pop-up reminders that show how long you have been playing and how much you have spent or won during your current session.
Self-Exclusion
If you feel you need a break from gambling, you can self-exclude from Royal Vegas Casino for a period of your choosing — from 6 months up to 5 years, or permanently. During a self-exclusion period, you will not be able to log in to your account, and we will not send you any promotional materials. To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.
Account Cooling-Off Period
If you need a short break, you can request a temporary account suspension of 24 hours, 1 week, or 1 month. During this period, you will not be able to access your account.
Account Closure
You may request permanent account closure at any time by contacting our customer support team.
Protecting Minors
Royal Vegas Casino strictly prohibits gambling by anyone under the age of 18. We take all reasonable steps to prevent underage gambling, including age verification checks during registration and at the point of withdrawal.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:
- Net Nanny — parental control and content filtering software
- CYBERsitter — internet filtering for families
- GamBlock — blocks access to gambling websites on your device
Help and Support Organisations in New Zealand
If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7)
Gambling Helpline New Zealand
A free, confidential helpline available 24 hours a day, 7 days a week for anyone concerned about their own or someone else's gambling.
- Phone: 0800 654 655
- Text: 8006
- Website: www.gamblinghelpline.co.nz
Lifeline New Zealand
Provides crisis support and counselling services for people experiencing emotional distress, including issues related to gambling.
- Phone: 0800 543 354
- Website: www.lifeline.org.nz
Gamblers Anonymous New Zealand
A fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem.
- Website: www.gamblersanonymous.org.nz
Tips for Gambling Responsibly
- Set a budget before you start playing and stick to it
- Only gamble with money you can afford to lose
- Never chase your losses
- Take regular breaks and set time limits for your sessions
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
- Treat gambling as entertainment, not as a source of income
Self-Assessment
Not sure if your gambling is becoming a problem? You can take a free, confidential self-assessment test provided by the Problem Gambling Foundation of New Zealand:
Contact Our Responsible Gambling Team
If you have any questions about our responsible gambling tools, wish to set limits, or need assistance with self-exclusion, our dedicated support team is available 24 hours a day, 7 days a week.
- Email: [email protected]
- Live Chat: Available directly through your account dashboard
Royal Vegas Casino is dedicated to ensuring that gambling remains a safe and enjoyable activity for all our New Zealand players. We review and update our responsible gambling policies regularly to reflect current best practices and regulatory requirements. This page was last updated in June 2026.
